Photo credit: Me, from my trip to Lambeau Field. Expresses the true meaning of teamwork/”circle” mentality.
The PR “Social Media Fun Time Explosion” cycle. We gobble up any and every stat; every blog post from the thought leaders and those in our circle (even if it’s a no-brainer and anyone can write it); base ideals off discussions we have had; research like crazy and then come to our own conclusion.
Wait, back up. WHY are we absorbing every blog post that anyone could have written and saying it’s golden? Pandering to an audience isn’t being brilliant in this space. I’ve noticed a trend where many are now saying, “Hey, I could have written that.” Is the novelty wearing off? We should be presenting unique ideals to clients, not something they can hear just by Googling.
The thing is, C-Suite is starting to question social media value, just as much along the same lines as public relations. It’s very easy to cut external PR. So, how are you going to prove your worth?
Know the Brand
Having been in both corporate PR and on the agency side, it’s very easy to get territorial with every little detail on the corporate side. You are living and breathing that brand everyday. So are agency people – but they also might be living another brand co-currently. The key is to make every client feel as if they are at the top of the list. Send them articles that explain social media trends – and include your own blog posts if you think they are applicable. Many clients will subscribe to your tweets by e-mail and subscribe to your blog. Embrace it and mirror the same ideals you discuss with them.
By showing knowledge and leveraging interest, you are also inviting the client to share with you. From there, you can easily build a relationship that will put them at ease. Reminder: They are putting their brand in your hands on a daily basis when it comes to social media if they choose to use external. Don’t abuse the privilege.
Move Past Engagement
Great. You know how to communicate externally on another platform. One should use engagement as the foundation of traditional principles on a new channel. Social Media isn’t new – it’s how you prove value that can set you apart. Understanding both qualitative worth (which is what PR usually shows) and quantitative worth (yes, the media impressions/value binders are still something that many clients want) in traditional plus the social landscape is imperative. Think of the C-Suite as your demographic and audience. Social media is not a band-aid approach, and you can’t discuss it with them as you would a marketing director. Numbers make sense, and they have to see concrete value. You can spout off all you want, but back up qualitative with reports, articles and research.
I could go on for hours, but let’s open it up: What would you add? Why?